faq_banner.jpg

You are here

FAQ

segway
  • How do I clean a Ninebot by Segway product?

    +

    The best way to clean a Ninebot by Segway product is with high-pressure air. You can also use fresh water to spray-wash the surface of the vehicle. (Note: Don’t use high-pressure water to spray-wash; it may cause damage). If the plastic surface of your Ninebot by Segway product is scratched, you can use fine sand paper to polish out the scratch.
  • How is a Ninebot by Segway product assembled?

    +

    Please refer to the Instruction Manual for complete and detailed assembly instructions of your Ninebot by Segway product.
  • How long does it take for a Ninebot by Segway product to fully charge?

    +

    With the standard battery and charger, it takes approximately 2 to 4 hours to full charge the Ninebot by Segway product.
  • How long does it take to learn how to ride a Ninebot by Segway product?

    +

    Generally, it takes 1-3 minutes to learn how to ride your Ninebot by Segway product, though the learning curve depends on the person and type of product. For some, it may take several days. For the Ninebot by Segway ONE E+ and ONE S2 the learning process will take longer. When you have purchased a Ninebot by Segway product, it’s important to carefully read the Product Manual and Instructions before riding. If you rent a Ninebot by Segway product, please read the Safety Notice and listen to the c
  • What are the safety precautions to consider before riding a Ninebot by Segway product?

    +

    ① Get to know and comply with local laws and regulations. ② Put on your safety gear, including helmet, knee pads, palm pads, and elbow pads, before driving. ③ Make sure your battery has at least a 60% charge before riding to avoid loss of power while out and about. ④ Make sure nothing is impairing your balance before riding. Please don’t ride after drinking. ⑤ Watch where you’re riding. Be sure to avoid cracks, slopes of more than 20 degrees, holes with a depth of more than 3cm, or any other uns
  • What’s the difference between Ninebot by Segway products and electric bicycles?

    +

    A Ninebot by Segway product is a popular technological transportation tool and an alternative to walking. A Ninebot by Segway product can complete a 360° rotation and can maneuver in very small spaces unlike an e-bike.
  • How do I calibrate my Ninebot by Segway miniPRO?

    +

    ① Connect the unit with the Ninebot by Segway App ② Choose “other settings” > ”attitude calibration” ③ After updating firmware, put the unit upside down, turn on the unit, wait until you hear the sound “di-di” ④ The unit has been calibrated
  • When I connect the miniPRO to the Ninebot by Segway App, it shows error code 51.

    +

    Try using a different phone to connect with the unit. If it still shows the error code 51 then the battery needs to be replaced. If the error code 51 does not show with a different phone then it’s advised to download and install the Ninebot by Segway App again.
  • How do I calibrate my Ninebot by Segway E+?

    +

    After the firmware is updated, power on the vehicle, press the lock button on the remote control and place the vehicle in a horizontal position, i.e. a position that makes the pedal board parallel to the ground. It is normal for the vehicle alarm to sound during this movement. Straighten the vehicle and press the ON button on the remote control four times and you will then hear a beep. Press the speed limit button and you will hear another beep in about five to eight seconds. Release the button
  • How do I inflate the tires of my Ninebot by Segway E+?

    +

    You’d need to disassemble the tire, remove the decorative cover to reveal three screws then unscrew these and remove the tire (with the nozzle on the inner side). The air pressure for inflation is 10pa ~ 15pa (15 ~ 20PS). A heavy weight indicates a high pressure inflation.
  • How do I maintain the batteries?

    +

    Charge the large-capacity lithium batteries fully after every use and frequently when not in use. If you’re not going to use the vehicle for several months, store the battery when it's fully charged and then charge it once a month. For longer periods, store the fully charged battery and vehicle separately and charge the battery once every three to six months. If you store the vehicle when it’s not fully charged; e.g., at 50% capacity, it may discharge excessively within 15 days.
  • What do I do when the small wrench icon and an exclamation mark show on the display screen and the alarm beeps?

    +

    This is a low battery alarm. Stop using the vehicle when the capacity reaches grid 2 or 3 under normal use and charge the battery as soon as possible. The alarm will stop when the battery is fully charged.
  • Why does my Ninebot by Segway E+ lean backward?

    +

    ① If you ride too fast the vehicle will sound the alarm and will lean backwards when decelerating. ② The vehicle has a speed limit set. Check if there's a speed limit button on the display screen of the handle. If there is, press the speed limit button on the right side of the remote control to cancel it. Or lock the vehicle when it's on to see the speed limit displayed on the screen and then you can press the left and right keys on the remote control to adjust the figure - the maximum speed is
  • Why are there dust and slight markings that suggest the vehicle has been used even for a new One E+?

    +

    Each Ninebot by Segway self-balancing vehicle undergoes actual driving tests conducted by testers before it leaves the factory to make sure that it meets Ninebot by Segway’s quality standards. Therefore, there may be some grinding marks on the pedals and the joints connecting to the upright post, or you may find some slight markings on the tire and the mileage reading is not zero (1 km-15 km). Please do not worry as it is actually a new vehicle. We are simply doing our best to ensure your safety
  • How to calibrate Ninebot by Segway ONE E+?

    +

    ① Lift the vehicle above the ground and keep it horizontally or vertically still. Press the power button, the ambient lights will turn red and the vehicle will generate a sound that will last for a while. ② Immediately press and hold the power button until the sound stops and release the button. ③ One second later, press and hold the power button again until a beep is heard. Then the ambient lights will darken from red to orange, which indicates that the vehicle has been calibrated.
  • If the Ninebot by Segway ONE E+ will not be used for a period of time, how often should it be charged?

    +

    Charge the Ninebot by Segway ONE E+ once every 3 months without removing the battery.
  • How do I calibrate the Ninebot by Segway ONE S2?

    +

    ① Lift the vehicle above the ground and keep it horizontally or vertically still. Press the power button, the ambient lights will turn red, and the vehicle will generate a sound that will last for a while. ② Immediately press and hold the power button until the sound stops and release the button. ③ One second later, press and hold the power button again until a beep is heard. Then the ambient lights will darken from red to orange, which indicates that the vehicle has been calibrated.
  • What is the charging duration when charging the Ninebot by Segway ONE S2 for the first time?

    +

    The new vehicle should be charged for 2-3 hours for the first charging. Check the indicator status of the charger. The indicator is red during the charging process and will turn green once the vehicle is fully charged.